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Claims Manager Insurance - AkzoNobel

Location: Amsterdam
Employment: Full-time

Take ownership of global insurance claims management for our leading international organization

AkzoNobel’s Insurance Department (AIS) has global responsibility for the set up and implementation of strategic global insurance programs such as General & Product Liability, Property Damage & Business Interruption and Directors & Officers Liability. These global programs cover all AkzoNobel businesses and operations in more than 150 countries.

Within AIS, a small and dedicated team focuses on the resolution of complex and high value insurance claims.

This team currently has an opening for an expert and experienced

Claims Manager Insurance

Amsterdam, 40 hours per week (partly from home)

Interaction and strategy

The handling of these cases calls for the multi-facing awareness of a claims specialist who can act as Global Process Owner by interacting with a wide variety of internal AkzoNobel stakeholders and external parties. This person should also have the ability to add real value to our business by strategizing claims along with the lead carrier in order to ensure a successful resolution. If your profile matches the demands of this high-level opportunity, we encourage you to read further.

Provide expert management for international claims

You will join a team of six people, two of whom are based in the US in order to focus a.o. on US and Canadian claims. For US claims on our global insurance programs there are functional reporting lines into the Claims Manager Insurance position. Within the insurance department, you assume responsibility for the daily management of claims in all global insurance policies. The majority of claims generally relates to -alleged- product liability.

In order to achieve this you:

  • build and maintain a network of stakeholders/partners including (internal) AkzoNobel business units, Legal, Finance, Supply Chain, Sourcing, and Health, Safety, Environment & Security, and (external) outside law firms, insurers, loss adjusters, peers;
  • define and formalize the claims strategy together with the lead carrier and internal and external stakeholders;
  • ensure all stakeholders are aligned and every claim is financially forecasted, provisioned for and reported accurately (soft forecasting process) in close cooperation with the Accounting and Finance departments and Captive & Financial Manager;
  • review the documentation written / provided by international lawyers and other legal professionals;
  • assume ultimate responsibility for settling or closing, including all financial aspects of payment.

All of this demands the highest level of organizational sensitivity in terms of stakeholder- and relationship management. As such it is essential that you know how to operate within a matrix and multicultural international arena. You also need to have an understanding of international finance, as claims will be settle in the countries where the actual damage occurred. Moreover, you must be prepared to leave your desk in order to meet with lawyers and other parties, and you should be willing and able to travel when required mainly within Europe but sometimes further afield.

Do you have what it takes to succeed in this role?

This is a position for candidates with a positive and proactive approach who also bring a sociable sensitivity to different cultures and settings. At the same time you have learned to balance the drive for professionalism with the need to build good relationships.

A Dutch legal background is preferred as insurance policies are often drawn up under Dutch legal jurisdiction. You are expected to work in Amsterdam for three days a week and from home for two days a week, a situation that will also pertain post-COVID.

You should also bring the following attributes:

  • an academic degree (Master Legal, LLM) and a minimum of three to five years qualified experience in an international insurance and/or legal environment. Experience in product liability and/or claims handling is preferred;
  • the strong interpersonal skills that enable you to act as a strategic partner for the BU and to work in a multidisciplinary team;
  • the advanced communication skills necessary to create the trust needed both from the insurance market and AkzoNobel;
  • team player and leader with the ability to achieve the best possible result, often under pressure;
  • fluent in English, with other language(s) of value, particularly Dutch.

A career defining opportunity

This role represents an exciting opportunity to enhance your profile across a challenging legal landscape. Although the number of claims is relatively low they are invariably substantial, complex and long-term cases that involve sophisticated fine tuning. You will enjoy a high degree of autonomy with a company that has its own captive (in-house insurance company) and a dedicated professional insurance department with several insurance specialists as Center of Expertise.

Other benefits include:

  • a competitive compensation package, including a bonus scheme;
  • 30 days of annual leave;
  • travel expenses, a good pension plan and access to our collective medical insurance;
  • a laptop and mobile phone;
  • variable profit sharing, depending on our operational result.

Apply now

For questions about this vacancy, please contact Jeroen Sevenstern, Senior Talent Acquisition Specialist, via of +31 6 5170 6499. To apply please use the "Apply Now" button.

An employment screening and online assessment may be part of the selection process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Agency or sales calls are not appreciated.

About AkzoNobel

We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from the most sustainable paints company, which has been inventing the future for more than two centuries.

For more information please visit


Information and application:


Please send your application for Claims Manager Insurance at AkzoNobel in Amsterdam including your CV via our website.

Job code:
Job posted
22 maart 2021
Apply Now
More information:

For questions about this vacancy, please contact Jeroen Sevenstern, Senior Talent Acquisition Specialist, via of +31 6 5170 6499.

Read all about working at AkzoNobel

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1322 CJ Almere

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Tel: 036 - 7440 136

KvK 32090652
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